Product-specific warranty
Warranty coverage, duration and remedy depend on the APHOSYS product purchased and its invoice, product listing and supplied warranty documentation. Check the warranty terms for your exact model before purchase. This page does not establish one warranty duration for every product.
Request warranty support
- Email info@aphosys.com with your name, order or invoice number, purchase date, product model and serial number.
- Describe the issue and include clear photographs of the product label and any visible problem. Include relevant installation details where available.
- Our team can advise on the next assessment or service steps. Ask for instructions before shipping or opening the unit.
Safe handling
If a unit is overheating, swollen, leaking, smoking or otherwise appears unsafe, stop using it and seek qualified assistance. Do not open the battery casing or attempt internal repairs yourself.
Registration and claims
A registration enquiry is not confirmation that a warranty has been activated or a claim approved. Keep your invoice and product serial number. Warranty assessment follows the applicable product terms and any rights available under law.
Request warranty registration assistance
Contact info@aphosys.com for help.